Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

Shipping Times

Estimated delivery times:

• United States: 5–10 Business Days
• Canada: 7–14 Business Days
• International Orders: 7–20 Business Days

Delivery times may vary depending on location, customs processing, and carrier delays.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Shipping Delays

While we strive to meet estimated delivery times, unexpected delays caused by weather, customs, holidays, or carrier issues may occur.

Incorrect Address

Customers are responsible for providing accurate shipping information. Smokova is not responsible for orders shipped to incorrectly entered addresses.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact our support team within 7 days of delivery.